Refund and Returns Policy
Impact Derby Products
You are responsible for proper packaging of returned items, be sure to stuff the package with paper to ensure items can not shift and tear open the package during its travel. Excessive taping is also encouraged. Lost or damaged items during transit will have to be sorted out between you and the carrier you use. We cannot refund a damaged item or an item that does not make it to our location
All returns require you to call or email for authorization and to ensure we can accept your item. We may request pictures prior to return if items are in questionable condition
Items must be received within 30 days of return authorization.
All returns must be in original UNPAINTED, UNMODIFIED, UNUSED CONDITION. If you send an item back that does not meet these guidelines you will have the option of paying to ship it back to you or having us dispose of the item with no refund
Impact Derby Products manufactured products returned after 30 days from purchase date will receive store credit. Returns will not be accepted after 60 days from the date of purchase.
All shipping costs are the customer’s responsibility
Custom or build to fit orders cannot be returned or exchanged
Custom or build to fit orders can only be canceled within 24 hours from time of purchase
Custom and build to fit orders include but are not rear ends, rear end housings, center sections, and any custom length or custom configured items.
All items must be returned and refunded through the original verifiable purchaser
Rear End Cancellation Policy:
All rear ends ordered from Impact Derby Products are built to customer specifications, we do not stock any rear ends. Therefore if a rear end is cancelled after the initial order date our cancellation policy is as follows:
Cancellation Fee Schedule:
• Assembly has NOT been welded 5%
• Assembly Has Been Welded 25%
• Assembly has been welded and has options that are custom (such as options not listed on our website) 50%
Final payment is due before rear end can be picked up or shipped. Rear ends not paid in full within 30 days of completion are subject to a $100 late fee unless prior arrangements are made.
Contact phone : (574) 265-1234
Contact email: info@impactderby.com